FAQs

Frequently Asked Questions

How long does processing take?

All wigs are custom made to order.
Processing time is 10–14 business days before shipping.

How long is delivery?

  • UK delivery: 2–4 business days after dispatch
  • International delivery: varies depending on location

Are your wigs glueless?

Yes, all our wigs are glueless and beginner-friendly, designed for easy wear without stress.

Can I customise my wig?

Yes — each wig is made to suit your selected:

  • length
  • closure type
  • colour

What is the difference between 2x6 and 5x5 closure?

2x6 Closure:

  • Middle part only
  • Low maintenance
  • More affordable

5x5 HD Closure:

  • Can be styled middle or side part
  • More natural finish
  • More versatile

Do you accept returns or refunds?

Due to the nature of our products, all wigs are custom made, so we do not accept returns or refunds.

Exceptions only apply if:

  • you receive the wrong item
  • or your item is faulty

How do I care for my wig?

  • Use a gentle shampoo
  • Avoid excessive heat
  • Store properly when not in use

With proper care, your wig can last a long time.

Can I restyle the wig?

Yes — our wigs can be styled using heat tools, but we recommend using heat protectant to maintain quality.

How do I contact you?

You can reach us via:

We aim to respond within 24–48 hours.