Shipping policy
At La Wig Maison, each wig is carefully made and customised to order. Please read the information below before placing your order.
Production Time
Our wigs are made to order and customised to your specifications.
Please allow 10–15 working days for production before your order is dispatched.
Production time includes sourcing, wig construction, customisation and finishing. Working days exclude Saturdays, Sundays and UK bank holidays.
Please note that production time is separate from delivery time.
If we become aware of a significant delay affecting your order, we will contact you using the details provided with your order.
UK Delivery
Once production is complete and your order has been dispatched, UK delivery usually takes approximately 2–4 working days, depending on the delivery service used.
You will receive a dispatch notification and tracking information where tracking is available.
Therefore, please allow for both the 10–15 working-day production period and the applicable delivery time when planning for your order.
International Delivery
We offer international shipping to selected destinations.
International delivery times vary depending on the destination and courier service. The estimated delivery options and charges available for your destination will be shown at checkout where applicable.
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to La Wig Maison.
Customs processing may also affect delivery times.
Delivery Address
Please ensure that your name and delivery address are complete and accurate before placing your order.
If you notice an error in your delivery details, please contact us as soon as possible at info@lawigmaison.com.
Once an order has been dispatched, we may not be able to change the delivery address.
Delayed Deliveries
Occasionally, delivery may be affected by circumstances outside our reasonable control, including courier disruption, severe weather or customs processing.
If your order appears to be significantly delayed, please contact us and we will assist you in investigating the delivery with the courier.
Lost or Damaged Parcels
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible at info@lawigmaison.com with your order number and any relevant photographs or information.
We will investigate the matter and provide an appropriate resolution in accordance with your statutory rights.
Contact Us
If you have any questions about production or delivery before placing your order, please contact:
La Wig Maison
info@lawigmaison.com